Refund policy

How to Request a Return

To request a return or report an issue with your order, please contact VERONICA FOX through the Contact page on our website.

Include your order number, the reason for your return request, and clear photographs if your item is damaged, defective, or incorrect.

Please wait for our instructions before sending any item back. We will review your request and, if the return is approved, provide the applicable return instructions and return shipping address.

Do not send items to the address shown on your parcel unless we have confirmed that it is the correct return address.

Return Shipping

For approved change-of-mind returns, customers may be responsible for return shipping costs, where permitted by applicable law.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and provide an appropriate solution, including return instructions where necessary.

Return shipping costs and available return options will be confirmed when your return request is reviewed, subject to applicable law.

Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be issued to your original payment method. The time it takes for the refund to appear depends on your payment provider and financial institution.

If a return is not required for a damaged, defective, or incorrect item, we will explain the applicable resolution when responding to your request.